• Introduction Thank you for purchasing event tickets through INFINIOS BUSINESS SOLUTIONS (INDIA) PRIVATE LIMITED. We value your participation and are committed to providing you with an exceptional event experience. This policy outlines the terms regarding refunds for event tickets.
• Event Ticket Refunds Refunds for event tickets may be issued under the following conditions:
  • Event Cancellation: If an event is canceled by INFINIOS BUSINESS SOLUTIONS (INDIA) PRIVATE LIMITED, a full refund will be issued to the original form of payment.
  • Event Postponement: If an event is postponed, ticket holders will be given the option to attend the rescheduled event or request a full refund.
  • Duplicate Payments: If a ticket purchase results in a duplicate payment, a refund for the duplicate payment may be issued upon verification.
  Refunds will not be issued for:
  • Dissatisfaction with the event content or speakers.
  • Failure to attend the event.
  • Changes in personal circumstances.
• Exceptional Circumstances While the above policies apply, we acknowledge that exceptional circumstances may arise. Requests for refunds under exceptional circumstances will be considered on a case-by-case basis.
• Refund Request Process To request a refund for event tickets, please follow these steps:
  • Contact Event Services: Submit a written request to our event services team at igcsoktoberfest@infinios.in, including details of the purchase and the reason for the refund request.
  • Provide Supporting Documentation: Include any necessary documentation to support the refund request, such as payment receipts or proof of error.
  • Review and Decision: Our team will review the request and respond within [number] business days. If approved, a refund will be processed in the original form of payment.
• Non-Refundable Items The following items remain non-refundable under any circumstances:
  • Membership fees
  • Donations
  • Merchandise purchases
  • Event registration fees (except as noted above)
• Changes to This Policy INFINIOS BUSINESS SOLUTIONS (INDIA) PRIVATE LIMITED reserves the right to modify this Refund Policy for Event Tickets at any time. Any changes will be effective immediately upon posting to our website. Event attendees are encouraged to review this policy periodically for any updates.
• Contact Us If you have any questions about our Refund Policy for Event Tickets, please contact us at:
  • Email: igcsoktoberfest@infinios.in